Shipping policy
WHEN WILL MY ORDER SHIP?
Please allow 1–3 business days of processing time for your order to be prepared and dispatched. Orders are not processed on weekends or public holidays.
HOW LONG IS SHIPPING?
Estimated delivery times after dispatch vary by destination:
• United States: 5–10 business days
• UK & Western Europe (France, Germany, Italy, Spain, Netherlands, Belgium): 7–14 business days
• Eastern & Northern Europe: 12–20 business days
• GCC & Middle East (Saudi Arabia, UAE): 10–16 business days
• Asia & Pacific (Singapore, Japan, Australia): 7–16 business days
• Canada & Mexico: 10–20 business days
• Africa (Morocco, Nigeria): 10–20 business days
• Brazil: 15–30 business days
• Rest of the World: 11–30 business days
All delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to carrier schedules, customs processing, natural disasters, public holidays, or other circumstances outside our control. Full tracking information will always be provided once your order ships.
FREE SHIPPING
• United States: Free standard shipping on orders of $75 or more
• All international orders: Free standard shipping on orders of $150 or more
• Standard shipping fee: $9.99 for orders below the free shipping threshold
CAN I CANCEL MY ORDER?
You may cancel your order within 24 hours of placing it at no charge. After 24 hours, or if the order has already been dispatched, cancellations cannot be processed. To request a cancellation, please email us immediately at alakori580@gmail.com with the subject line "CANCEL" and your order number.
INCORRECT SHIPPING ADDRESS
If you entered an incorrect shipping address, please contact us at alakori580@gmail.com within 24 hours of placing your order. We are unable to redirect packages after dispatch and are not responsible for orders delivered to an incorrect address provided at checkout.
DAMAGED ITEMS
We take great care in packaging every order. However, if your item arrives damaged, please contact us within 48 hours of delivery at alakori580@gmail.com with your order number and clear photos or videos of the damaged item and packaging. Once verified, we will arrange a replacement at no additional cost to you.
MULTI-ITEM & SPLIT SHIPMENTS
Orders containing multiple items may be fulfilled from different locations and could arrive in separate packages. You will receive individual tracking links for each shipment.
CUSTOMS, DUTIES & TAXES
For international orders, customs fees, import duties, and local taxes may apply based on your country's regulations. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees. We are not responsible for delays caused by customs processing.
QUESTIONS?
Our customer support team is happy to help. Please contact us at alakori580@gmail.com and we will respond within 24 hours.